Privacy Policy

Information We Collect

We collect information necessary to provide and improve our tours and related services. Types of information we collect include:

• Contact and identification: name, email address, phone number, postal address when you book or inquire.
• Booking and payment details: booking preferences, dates, number of participants, payment confirmations and receipts. Note: payment card details are processed by our third-party payment processors and are not stored by us except where required for administrative purposes.
• Communications: correspondence you send to us, and our responses.
• Usage and device data: information about how you use our site and services, and technical data such as IP address, browser type, and device identifiers.
• Optional information: preferences, special requests, or accessibility needs you provide to tailor a tour experience.

How We Use Your Information

We use the information we collect for lawful purposes, including:

• To provide, manage, and fulfil bookings and tour services.
• To communicate with you about reservations, changes, promotions, and customer service inquiries.
• To improve our website, services and user experience through analytics and research.
• To comply with legal obligations and to protect our rights, property, or safety, or that of others.

Legal Basis for Processing (GDPR)

Where the GDPR applies, we process personal data on one or more of the following legal bases: consent, performance of a contract, compliance with a legal obligation, or our legitimate interests (such as operating and improving our service, preventing fraud, and ensuring security). When we rely on consent, you may withdraw it at any time by contacting us.

Cookies and Tracking

We and our third-party partners use cookies and similar technologies to collect information about site usage and to provide a better experience. Cookies may be used to:

• Remember your preferences and booking details during a session.
• Measure and analyze site performance and usage trends.
• Deliver marketing and advertising tailored to your interests where permitted.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect functionality of the site and your ability to book or use some features.

Sharing and Disclosure

We do not sell personal data. We may share information with:

• Service providers: third parties who provide hosting, booking, payment processing, email delivery, analytics, and customer support.
• Business partners: local guides, transportation partners or venues when necessary to provide your booked services.
• Legal and safety: when required by law, to respond to legal process, or to protect rights, property, or safety.

When we share data with third parties, we require them to protect personal information consistent with this Privacy Policy and applicable law.

International Transfers

As an Austria-based business, we may transfer personal data to countries outside your jurisdiction for processing. When transfers occur, we take steps to ensure appropriate safeguards are in place, such as standard contractual clauses or relying on approved transfer mechanisms, where applicable.

Retention

We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes. Retention periods vary by the type of data and purpose of processing.

Your Rights

Depending on applicable law, you may have rights regarding your personal data, including access, correction, deletion, restriction of processing, data portability, and objection. To exercise these rights, contact us at vienna@seekwise.sbs. We may need to verify your identity before responding to requests.

Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, loss or alteration. No method of transmission or storage is completely secure; absolute security cannot be guaranteed.

Children

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under this age. If you believe we have collected information from a child, contact us and we will take steps to delete the information where required by law.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post updates on this page and, where appropriate, provide notice. Continued use of this service after changes indicates acceptance of the updated policy.

Contact Us

For privacy-related inquiries or to exercise your rights, contact:

Last updated: 23 August 2025